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Our goal is to make Cassida machines your lifetime work partner. That's why Cassida products are subject to stringent quality control measures during the manufacturing process and are backed by a twelve month parts and labor warranty. You can rely on Cassida Technical Support Team long after your original purchase. If you have a question, seek professional advice or need your machine repaired we will be there to support you.
Should the need arise, contact us and our technical support team will gladly provide any parts needed to get your machine back into operation. We realize that time is often a factor in today’s fast paced business world and in order to meet those demands Cassida has a full complement of parts for every product ready to be promptly dispatched from our main warehouse located in Portland, Oregon.
Technical support contact information 
Please feel free to contact our technical support team by email or phone
Phone: (971) 052 605 72 85      
Email: or  
Warranty period
Warranty is effective for a period of one year from the date of purchase. In most cases, the malfunction of the machine can be resolved by cleaning the unit.
Customer should allow Cassida the time and opportunity to test and diagnose the machine to determine warranty and non-warranty claims.
After receiving and unpacking the units, Customer shall keep the package and its user manual. Warranties are canceled in the event the device is transported in a non-original packaging or operation/maintenance conditions are not met.
Company is not responsible for unit malfunction due to improper maintenance, storage and transportation including mechanical damage.
Non-warranty service
Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair or maintenance quotation, contact Cassida Technical Support.

Warranty service is not available in the following cases:
  Cleaning of the unit from dust and mud
   Absence of a warranty card or an incorrectly filed warranty card
  Operation or maintenance rules requirements set in the user manual are not met
  There is mechanical damage to the unit or the seal portions of the unit have been opened or tampered with
  There are foreign objects or liquid inside of the unit
  Shipping cost to or from Cassida's Technical Service Center
Warranty registration
Before shipping the unit to the Cassida’s Technical Service Center the warranty card must be filled out with model full name and number, serial number, cause for service, errors occurred.

Use the link below to download your warranty card: